REFUND & RETURN POLICY

Last updated: 25 JUN 2026

At Femini Beauty Cosmetics, all sales are final. We do not offer monetary refunds under any circumstances.

By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Refund & Return Policy.

  1. NO REFUNDS – EXCHANGES ONLY

We do not provide monetary refunds.

Compensation, where applicable, is strictly limited to product replacement or exchange only, and only in the following cases:

  • The item has a verified manufacturing defect
  • The item arrived damaged
  • The wrong item was sent due to our error

All exchange requests are subject to review and approval by our team.

We do not accept exchanges for change of mind, personal preference, or dissatisfaction.

  1. REPORTING ISSUES

Any issue must be reported within 3 days from the delivery date.

Requests submitted after this period will not be accepted under any circumstances.

  1. PROOF REQUIREMENT

To process any exchange request, customers must provide:

  • Clear photos and/or videos of the product
  • Evidence of the issue reported
  • Original packaging shown in the proof

Failure to provide sufficient evidence may result in rejection of the request.

  1. CONDITION OF ITEMS

To be eligible for an exchange:

  • The item must be unused
  • The item must be in its original packaging
  • The item must be in the same condition as received

Opened, used, or tampered products are strictly not eligible for exchange.

  1. SHIPPING RESPONSIBILITY
  • If the issue is due to our error (defect, damage, or wrong item), we will cover the replacement shipping cost.
  • If the issue is not due to our error, the customer is responsible for all shipping costs.
  1. CUSTOMER RESPONSIBILITY

We are not responsible for:

  • Incorrect or incomplete shipping details provided by the customer
  • Failed deliveries due to customer unavailability
  • Delays or issues caused by shipping carriers

If an incorrect address is provided, the customer is fully responsible for any reshipping costs.

  1. LOST OR DAMAGED ORDERS
  • If an order is confirmed lost by the shipping provider, we will resend the same order at no additional cost.
  • If the product arrives damaged due to our error, we will replace it.

We reserve the right to investigate all claims before approval.

  1. NON-RETURNABLE ITEMS

For hygiene and safety reasons, all beauty and personal care products are strictly non-returnable once delivered.

  1. FRAUD PROTECTION

We reserve the right to:

  • Reject any suspicious or fraudulent claims
  • Refuse service to customers who abuse this policy

Any misuse of this policy may result in permanent restriction from purchasing.

  1. CONTACT US

For any questions or support regarding your order, please contact us:

📧 [email protected]
📱 Instagram: femini.ae